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Corporate Governance

The corporate culture of honesty and integrity is a foundation for a company’s sustainable management.

A corporate culture of honesty and integrity

In compliance with relevant laws and regulations, Getac Holdings has established good corporate governance and risk management mechanisms, advocated a corporate culture of integrity and honesty, and requested that employees implement this culture in their internal management and commercial activities, preventing any behaviors refuting the codes of business ethics and in creating a business environment for sustainable development.

In addition to creating a sincere and honest corporate culture, Getac complies with external laws and regulations and establishes internal systems to ensure that Getac employees operate by the highest level of ethical standards. The company strictly prohibits employees from making illegal political donations in exchange for commercial gains or business advantages. As for laws and regulations, Getac complies with the Corporate Governance Best Practice Principles to be a law-abiding corporate citizen. The company formulated the Ethical Management Best Practice Principles and the Code of Ethical Conduct for Directors and Supervisors to act as the business ethics and ethical management standards and requires all directors, supervisors, and employees to abide by these standards.

Anti-Corruption And Human Rights Education: 100% Training Rate

In order to implement the education of integrity and strengthen the international anti-corruption trend promotion, Getac Holdings Corp. incorporated anti-corruption and human rights education into its employees’ compulsory training, compiling unified teaching materials, covering the following:

  • The introduction of the United Nations Convention Against Corruption, 
  • Corporate Governance Best Practice Principles,  
  • Codes of Ethical Conduct for Employees,  
  • Confidentiality of Material Information and Prohibition of Insider Trading, 
  • Codes of Conduct for Cooperation with Suppliers
  • Regulations for Reward and Punishment of Reporting Corruption and Malpractice.
  • Introduced the Human Rights Protection of Employees in the Chapters on Labor Human Rights, including law compliance working-hour and non-forced labor, prohibiting child labor, gender work equality, and eliminating sexual harassment. 

The anti-corruption course adopts rolling training. For all new employees, the training is compulsory, and all employees are targeted for retraining every year so that all employees bear in mind the importance of human rights and anti-corruption.

In 2021, a total of 10,559 people from Getac Holdings and its subsidiaries received anti-corruption and human rights education and training, and the training ratio reached 100%. Please refer to page 42 of this report for the training details of each subsidiary. We did not find or receive any internal or external reports of unethical conduct by all our operational sites in 2021, as disclosed in this report.

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whistleblowing system

In order to prevent relevant illegal situations and maintain the normal operation of the company, The Company has formulated Guidelines Governing the Reporting of Corruption and Malpractices and Whistleblowing System. The audit unit shall set up a special investigation committee to investigate within three days after receiving the report of unethical conduct. The committee is composed of legal affairs, audit, and HR representatives as well as direct supervisors of involved employees with the audit unit serving as the convener. If the report is verified to be true, in addition to ordering the relevant units to make improvements within a time limit, punish the dereliction of duty in accordance with the law, and prosecute the liability for damages in accordance with the law, so as to set an example.

Getac Holdings has established a mailbox for reporting violations of the Ethical Management Best Practice Principles for internal and external personnel to respond to opinions or report violations, and include the reporting mailbox in the supplier contract. The informant is given a maximum reporting reward of NT$200,000 or 5% of the loss amount according to the guidelines.

For the whistleblower reports, statements for the police or other relevant data, the audit unit shall keep them as a secret and retain them separately. Those who disclose the said materials for no reason will be punished according to the Company’s reward and punishment regulations. In addition, the Company shall guarantee the whistleblowers’ safety. Those who threaten, intimidate or perform illegal actions to the whistleblowers shall be severely punished as per the laws and regulations​

Head of Audit Department : Mr. Wu
[email protected]
Phone: +886-2-2785-7888

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Regulatory compliance

Getac Holdings strictly abides by regulatory laws relating to corporate governance and integrity management, environmental protection, and labor human rights to implement civic and law-related education within the organization. There were no incidents of the following violations in 2021:

Major penalties for environmental protection and related disputes.

Significant penalties or non-monetary sanction due to the legal violation.

Product or service in violation of consumer health and safety laws and principles.

Product or service in violation of information or labeling laws and principles.

Significant fines for violating the relevant laws and decrees related to provide or use the products or services.

Marketing activities (including advertising, promotion, and sponsorships) in violation of relevant laws and principles.

Violation of anti-competitive behaviors, anti-trust and anti-monopoly laws and regulations.

Sustainable Development Goals

Getac Responds To SDGs

The UN Sustainable Development Goals (SDGs) provide a strategic roadmap for responses of enterprises to climate change and consumer demands. Issues of primary concern to enterprises and future possibilities and directions in the field of corporate sustainability can be identified through reviews of these 17 goals.

Getac identified sustainability actions and corresponding goals based on factors such as industry attributes, core capabilities of the company, available resources, feasibility, and stakeholder expectations on the foundation of the UN SDGs. Mid- and long-term sustainability strategies of the Company will focus on the following four SDGs: Goal 8 Decent Work and Economic Growth, Goal 9 Industry, Innovation, and Infrastructure, Goal 12 Responsible Consumption and Production, and Goal 4 Quality Education.

Action plans are concretely implemented in the daily operations of the Company in the two categories of “welfare thrust” and “corporate thrust”. In the welfare thrust dimension, the Company engages in charitable donations and utilizes its technological capabilities to improve the quality of education in remote areas through its Getac Charity Trust Fund. On the other hand, the Company organizes “Y.S. Award” competitions to provide promising young students with a platform and opportunity to give free rein to their creativity and thereby train much needed star performers of the future age of AI. In the field of corporate operations, the Company implements process innovation, enhances its energy use efficiency, and promotes the universal use of eco-friendly materials by relying on R&D efforts in core technologies. Getac actively develops industries with high added value to enhance its corporate value with the ultimate goal of creating new employment opportunities. The Company also strives to build a work environment characterized by equality and mutual respect and a climate conducive to learning and growth to foster talent cultivation as a driving force for innovative R&D. Getac maximizes its influence on supply chain partners through communication, supervision, and encouragement to promote respect for human rights and environmental protection and harness its powers as a corporate citizen for positive causes.

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Constant Recycling Of Resources To Achieve Maximum Benefits Is Our Core Sustainability Goal

  • In 2022, the water recycling rate reached 97.8%,with a total recycled water volume of approximately 13,753.81 million liters. This amount is 21.07 times
    the annual water withdraw
  • Invested NT$86.04 million made to implement 20 energy-saving projects. These projects resulted in an additional energy-saving of 7,368 MWh, which is equivalent to reducing 4,930 metric tons of CO2 emissions. This energy-saving effort also led to a cost reduction of NT$18.85 million in electricity expenses.
Decent work and economic growth

Encouragement Of Talent Innovation Diversity And Equality As The Best Catalyst

  • Enhancing employee capabilities – Providing diverse training courses to enhance skills. In 2022,the average employee received 60.59 hours of education and training.
  • Optimizing channels for recruiting individuals with disabilities to promote social inclusion. In 2022, a total of 9 individuals with disabilities were hired.
  • Providing a smooth reemployment process for retired employees. In 2022, a total of 34 retired employees were rehired, surpassing the initial target of 19 and achieving a success rate of 179%.
Industry, innovation and infrastructure logo

Utilization Of Core Technologies Continued development of low carbon product and technology

  • Incorporating the concept of sustainability into product research and development as well as technological innovation, we aim to develop environmentally friendly materials, such as PCR (Post-consumer recycle resin), which is a type of recycled plastic. Additionally, we aim to increase the proportion of recyclable materials used in
    computer product casings.
Quality education logo

Unlimited Learning Possibilities Through The Combination Of Physical And Digital Approaches And Resources

  • Supporting Continuous Education for Children in Rural and Underprivileged Areas: The Taiwan Hope Children’s Care and Development Association
  • Donating to Support Vulnerable Groups:
  • The Father Barry Foundation, a foundation underthe Catholic Church.
  • The Quaker Service Hualien Center forUnderprivileged Families.
  • The Mennonite Christian Church Dawn CareHome.
  • Industry-Academia Collaboration Empowering Future Generations: Collaboratively organizing the Y.S Cup competition, to foster talent and promote collaboration between academia and industry.

identification of stakeholders

Stakeholder opinions are an essential foundation for the progress of Getac Group. Apart from real-time communication and responses by each department according to their responsibilities to maintain smooth channels for feedback, the Company convenes all committee members annually, led by the Chairperson of the Sustainable Development Committee, to conduct stakeholder identification based on the AA1000 Stakeholder Engagement Standard. In response to the revision of the GRI Standard 2021, the stakeholder identification questionnaire was modified for the year 2022.

The seven major stakeholder categories for 2022 are employees, customers (including dealers), suppliers, shareholders (including investment institutions), media, banks, and government agencies.

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Material Topic Identification & Boundary Setting

Getac Group collects significant issues through communication or engagement with stakeholders on an annual basis. These issues are identified through a discernment process to understand the impacts or effects they have on operations, finances, and stakeholders. Based on this, the company formulates its sustainability development plans and goals. It follows the PDCA (Plan-Do-Check-Act) management cycle to propose response strategies and continuously improve sustainability practices and performance. In 2022, the company identified a total of 24 sustainability issues, prioritizing those with negative actual impacts. Among them, 4 were classified as directly significant, 9 had negative potential impacts, 5 had positive actual effects, and 6 had positive potential effects.

24 sustainability issues corresponding to 14 GRI (Global Reporting Initiative) material topics and one custom topic. These include 4 environmental topics, 7 social topics, and 4 governance topics. Compared to 2021, in 2022, the company has strengthened its disclosure in the social aspect by adding labor and employment relations, employee diversity and equality, and education and training as significant topics. This emphasizes the company’s proactive actions in addressing positive potential impacts and aligning with stakeholder expectations, bringing more positive energy to the company.

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Corporate Governance

Stakeholder Communications

Getac establish a systematic daily communication channel to engage with stakeholders and ensure that their perspectives on sustainability issues, both positive impacts and negative consequences, are fully considered throughout our sustainability initiatives. We constantly review and adjust our actions, maintaining timeliness in responding to stakeholders’ concerns, to ensure that we uphold our commitment to sustainable responsibility.

Getac’ Response Methods

  • Customer service section on corporate website (immediately)
  • Sales contract & Non-disclosure agreement(immediately)
  • Telephone customer service hotline (immediately)
  • Channel partner conference(periodically)
  • Consumer service mailbox(immediately)
  • Customer satisfaction survey

Communication and Response

  • Getac have completed the greenhouse gas inventory and third-party verification according to ISO 14064-1.
  • Regular customer satisfaction surveys are conducted to collect customer feedback and make improvements based on the results.
  • A comprehensive upgrade of the information security system has been implemented, including regular exercises on social engineering in the cyber network to enhance employee awareness of online security.
  • Research and development are being conducted on PCR (Post-Consumer Recycled) materials for product casings.

Communication Channels

Customer Service Global Customer Service Center
Lawrence Sung
Email：[email protected]

Getac’s Response Methods

  • Supplier visit (immediately)
  • Supplier procurement contract(immediately)
  • Supplier audit(annually)
  • Supplier query mailbox (immediately)
  • Supplier Conference（aperiodic）

Communication and Response

  • Every year, a stakeholder sustainability issue questionnaire survey is conducted with suppliers to understand their priorities and concerns.
  • An annual supplier ESG self-assessment questionnaire is conducted, and in 2022, the response rate reached 96%.
  • ESG requirements are integrated into the overall procurement contracts.

Communication Channels

Vendor Relations Purchasing Center 

Email：[email protected] 

Getac’s Response Methods

  • Performance appraisal (annually)
  • Internal announcement (immediately)
  • Employee meeting (annually)
  • Labor management meeting/supervisor meeting/training (periodically)
  • Education & Training (periodically)
  • Employee consultation hotline (immediately)

Communication and Response

  • A range of open internal communication channels have been established by Getac to listen to employee feedback. A comprehensive performance evaluation system is also used at every level of management for communication and dialog.
  • In 2022, employee satisfaction surveys were conducted with an average response rate of 98%. Getac’s satisfaction scored 71.

Communication Channels

Employee consultation mailbox 

Corporate Sustainability Organization Development Center 

Andy Lin 

[email protected] 

Getac’s Response Methods

  • Shareholders’ meeting/ investor conference (annually)
  • One-on-One Investor Meetings
  • Corporate website (immediately)
  • Market observation post system (immediately)
  • Investor query mailbox / hotline (immediately)

Communication and Response

  • Getac complies with regulations by promptly disclosing financial and annual report information. It has established an investor relations section on its official website to provide real-time consultation for investors.
  • Through regular shareholders’ meetings and ad hoc investor conferences, GTH communicates its operational status and future development to investors.
    In 2022, a total of 5 large-scale public conferences and 34 institutional physical/online meetings were held, and 13 inquiries were received via email.
  • Getac also participated in the S&P sustainability assessment to enhance its ESG transparency.

Communication Channels

Investor query mailbox/ Hotline 

Irene Sun 

Corporate Relations Office 

[email protected] 

Getac’s Response Methods

  • News releases (immediately)
  • Press conferences (periodically)
  • Spokesperson interviews (immediately)
  • Posting of information on the corporate website (immediately)
  • Line App Media Group (Immediately)

Communication and Response

  • The media is the bridge for transmission of information. They serve as a vital link for Getac to communicate with society. Ad hoc press releases and press conferences along with the timely disclosure of related information, Getac explains the company’s business development and targets. Public opinion is also collected for the reference of the management team.
  • In 2022, total exposure in Taiwan media reached 699 times.

Communication Channels

Acting spokesperson of Getac 

Irene Sun 

[email protected] 

Getac’s Response Methods

  • Official documents (immediately)
  • Regulatory meetings and training
  • Seminars(periodically)

Communication and Response

  • Ad hoc meetings and bulletins are used for cooperating with government agencies on related matters. These include attending related lectures, courses and conferences, and active cooperation with government agencies.
  • In line with the Financial Supervisory Commission’s implementation of “Corporate Governance 3.0 – Sustainable Development Blueprint,” we have adopted the SASB Sustainability Accounting Standards Board and TCFD Task Force on Climate-related Financial Disclosures frameworks. We have completed the ISO14064-1 greenhouse gas inventory and verification process and regularly report to the board of directors.9th Corporate Governance Evaluation.
  • Received TWSE Corporate Governance Evaluation TOP 6-20% for five consecutive years.

Communication Channels

Government contact mailbox 

Legal Affairs 

Oliver Chu 

[email protected] 

Getac’s Response Methods

  • Daily business transactions (realtime)
  • Annual credit limit renewal and extension (annually)
  • Regular review of company bank account (irregular)
  • Participation in seminars and briefings organized by banks (irregular)
  • Arrangement of meetings between both parties based on business needs (irregular)

Communication and Response

  • The subsidiaries Getac have also undertaken NT$50 million in Green Time Deposits with DBS Bank (Taiwan), contributing to sustainable efforts through support for green financial products.