Regulatory compliance
Getac Holdings strictly abides by regulatory laws relating to corporate governance and integrity management, environmental protection, and labor human rights to implement civic and law-related education within the organization. There were no incidents of the following violations in 2021:
Constant Recycling Of Resources To Achieve Maximum Benefits Is Our Core Sustainability Goal
- In 2021, the water recycling rate reached 97%; No violation of regulation in the discharge of waste gas, waste water waste, and relevant data are disclosed publicly.
- Four new energy-saving projects in 2021 saved 3,211 MW of electricity. From 2017 to 2021, the cumulative power saving is 13,673MWh, equivalent to 9,017 Mt CO2e, which can save $NT35.81 million.
Encouragement Of Talent Innovation Diversity And Equality As The Best Catalyst
- Enhancement Of Employee Competencies – In 2021, all employees received an average of 60.59 hours of diversified competency training
- Safeguarding Of Human Rights – All plants strictly prohibit the use of child labor and forced labor
Utilization Of Core Technologies Continued development of low carbon product and technology
- Integrate the concept of sustainability into product development and technological innovation, develop environmentally friendly materials, such as Post-consumer recycled plastic materials, and at the same time increase the proportion of recyclable materials used in the casings of computer products.
Unlimited Learning Possibilities Through The Combination Of Physical And Digital Approaches And Resources
- Grants And Scholarships For Financially Challenged Students：Grants and scholarships for financially challenged students in northern Thailand enrolled at Tzu Chi University
- Donation of clothing for financially challenged students at Quaker Care Center for underprivileged families in Huilong
- Industry-academia Collaboration & Generational Empowerment – Campus recruitment program & Y.S. Award
Impact boundary and level of involvement
Direct Impact
Indirect Imp act
| Category | Major Material Topic | Impact boundary and level of involvement | Impact boundary and level of involvement | Impact boundary and level of involvement | Impact boundary and level of involvement |
|---|---|---|---|---|---|
| Category | Major Material Topic | Getac Group | Getac Group | Upper Stream | Down Stream |
| Getac Holdings | Subsidiaries* | Suppliers | Customers | ||
| Economics | Corporate Governance and Transparency of Information | 0 | 1 | 1 | |
| Operational Risk Management | 0 | 0 | 0 | ||
| Corporate Information Security & Customer Privacy | 0 | 0 | 1 | 0 | |
| Customer Privacy | 0 | 0 | 1 | 0 | |
| Corporate Intellectual Property Rights | 0 | 0 | 1 | 0 | |
| Risk Management | 0 | 0 | 1 | ||
| Economic Performance | 0 | 0 | 1 | 1 | |
| Anti-corruption | 0 | 0 | 0 | 0 | |
| Supply Chain Management | 0 | 0 | 1 | ||
| Anti-competitive Behaviour | 0 GTC Only | 1 |
*GTC: Getac Technology Corporation (include Nangang, Xizhi Plant 5)
| Environmental | Waste | 0 | 1 | ||
| Energy | 0 | ||||
| Water & Effuents | 0 | ||||
| Emissions | 0 | 1 | |||
| Materials | 0 | 0 | |||
| Marketing & Labeling | 0 | 1 | 0 |
| Social | Child Labor | 0 | 0 | 1 | |
| Training & Education | 0 | 0 | 1 | ||
| Customer Health & Safety | 0 | 0 | 0 | ||
| Occupational Health & Safety | 0 | 0 | 0 | 1 |
*Subsidiaries: the subsidiaries entities covered in this report are listed on page 6 of 2021 sustainability report.
Stakeholder Communications
To implement CSR and integrate the needs and expectations of shareholders into Getac’s CSR policies, the company has a diverse range of communication channels for stakeholders to communicate CSR-related issues concerning the dimensions of environment, society, and corporate governance. Meanwhile, stakeholder opinions were compiled to provide a reference for developing or revising CSR policies.
Customers/Distributors
Getac’ Response Methods
- Customer service section on corporate website (immediately)
- Sales contract & Non-disclosure agreement (immediately)
- Telephone customer service hotline (immediately)
- Channel partner conference (periodically)
- Consumer service mailbox (immediately)
- ESG audit by third party（aperiodic）
2021 Issues Of Concerns
- Information Security & Customer Privacy
- Corporate Governance
- Customer Health & Safety
- Environmental/Social/Economic Compliance
- Intellectual Property Rights
Communication and Response
- Customer requirements and suggestions including those received through the express customer service e-mail and telephone hotlines are responded to in a timely manner. Satisfaction surveys and distributor conferences are also held on a regular basis. An ESG survey is conducted every year to learn about topics of concern of customers and respond to these topics through the report.
- Further upgrades and improvements were carried out by Getac in 2021 in response to the importance of information security to customers. Both ISO27001 (Information Security Management System) and TISAX (Trusted Information Security Exchange) certification were obtained in 2021 to bring our information security standards in line with leading tier-1 international vendors.
Communication Channels
Customer Service Global Customer Service Center
Lawrence Sung
Email：[email protected]
Suppliers
Getac’s Response Methods
- Supplier visit (immediately)
- Supplier procurement contract(immediately)
- Supplier audit(annually)
- Supplier query mailbox (immediately)
- Supplier Conference（aperiodic）
2021 Issues Of Concerns
- Information Security & Customer Privacy
- Intellectual Property Rights
- Corporate Governance
- Child Labor
- Customer health & safety
Communication and Response
- By holding supplier conferences from time to time and regular supplier audits, Getac and its supplier partners continue to communicate operational directions and CSR goals and respond to related concerns.
- In 2022, Getac Holdings conducted a supplier ESG survey on 751 suppliers, 91% of the suppliers participated in the ESG self-assessment questionnaire, and 96% signed the suppliers code of conduct.
Communication Channels
Vendor Relations Purchasing Center
Email：[email protected]
Employees
Getac’s Response Methods
- Performance appraisal (annually)
- Internal announcement (immediately)
- Employee meeting (annually)
- Labor management meeting/supervisor meeting/training (periodically)
- Education & Training (periodically)
- Employee consultation hotline (immediately)
2021 Issues Of Concerns
- Information Security & Customer Privacy
- Intellectual Property Rights
- Corporate Governance
- Energy & Water
- Customer Health & Safety
Communication and Response
- A range of open internal communication channels have been established by Getac to listen to employee feedback. A comprehensive performance evaluation system is also used at every level of management for communication and dialog.
- The Company conducted employee satisfaction survey in the factories in China and Vietnam in 2021 to understand the employees’ satisfaction level from multiple aspects including the Company, work, training, interpersonal relationship, communication, attendance, meals, incentives and functional units. We have adjusted and improved the parts that the employees were unsatisfied with, such as adjusting the meal options in the cafeteria for night shift, and establishing employee rest areas in new factories.
Communication Channels
Employee consultation mailbox
Corporate Sustainability Organization Development Center
Andy Lin
Stakeholders
Getac’s Response Methods
- Shareholders’ meeting/ investor conference (annually)
- Corporate website (immediately)
- Market observation post system (immediately)
- Investor query mailbox/hotline (immediately)
2021 Issues Of Concerns
- Corporate Governance
- Economic Performance
- Information Security & Customer Privacy
- Supply Chain Management
- Child labor
Communication and Response
- Getac publishes its financial information and annual report in a timely manner as required by law. The corporate website also has an investor section for providing investors with real-time advice.
- Scheduled shareholders’ meetings and ad hoc investor conferences are used to communicate the current business progress and future developments with investors. During 2021, we organized two large public investor conferences and 35sessions for small institutional investors.
Communication Channels
Media
Getac’s Response Methods
- News releases (immediately)
- Press conferences (periodically)
- Spokesperson interviews (immediately)
- Posting of information on the corporate website (immediately)
2021 Issues Of Concerns
- Corporate Governance
- Economic Performance
- Information Security & Customer Privacy
- Supply Chain Management
- Child Labor
Communication and Response
- The media is the bridge for transmission of information. They serve as a vital link for Getac to communicate with society. Ad hoc press releases and press conferences along with the timely disclosure of related information, Getac explains the company’s business development and targets. Public opinion is also collected for the reference of the management team.
- In 2021, total exposure in Taiwan media reached 800 times.
Communication Channels
Government agencies
Getac’s Response Methods
- Official documents (immediately)
- Regulatory meetings and training
- Seminars(periodically)
2021 Issues Of Concerns
- Anti-corruption
- Corporate Governance & Transparency Of Information
- Risk Management
- Information Security & Customer Privacy
- Operational Risk Management
Communication and Response
- Ad hoc meetings and bulletins are used for cooperating with government agencies on related matters. These include attending related lectures, courses and conferences, and active cooperation with government agencies.
- After the “Corporate Governance 3.0 – Sustainable Development Blueprint” for enhancing corporate sustainability and ESG governance was issued by the Financial Supervisory Committee in 2021, Getac actively responded to the blueprint and introduced related requirements. Seven improvements were subsequently made and completed in 2021 based on the indicators 8th Corporate Governance Evaluation.
Communication Channels