Careers-India
We advocate a culture of diversity and openness, and encourage our employees to work closely with overseas clients so that they gain a broad international perspective to establish Getac’s leadership within each industry. We have built a high-performing team dedicated to driving growth and expanding our footprint through innovative strategies and a deep understanding of our customers’ unique needs.
Field Application Engineer
Getac Technology Corp
Scope of Role
- Early engage with potential customer to promote Getac solution.
- Responsibility to provide high level technical expertise to Getac customer and partner base whilst also supporting the Sales Team engaging directly with customers in pre-sales and post-sales environments as required.
- English communication & writing skill is a must as this role will be also working with HQ and global team
Responsibilities
- Pre Sales Support to assist technical project requirements and map out potential solutions to customer technical challenges.
- Post Sales issue support and escalation including direct ownership for technical areas raised by our enterprise customers either directly or as escalated by the Customer care group.
- Customer facing technical query management supporting regular review meeting, SLA meetings and technical escalation reviews.
- Document and log all technical issues within central database (saleforce.com/FTIE) and ensure all issues are kept up to date and produce reports as required both for internal and external audience.
- Working with sales teams to provide proactive support on products and projects to anticipate and escalate potential issues to management and Getac HQ technical teams.
- Conduct the regular product technical update and golden sample evaluation for enterprise customers
Experience Required
- 5 Years general experience within the service / IT environment
- minimum 3 years direct experience in computer diagnostics and repair
- Detail knowledge and understanding of PC architecture and willingness to adopt this knowledge to Getac’s specialized products
- Project Support skill preferable
- Language – Hindi native with very good English in verbal and writing.
Competencies
- Self-Motivated individual capable of working individually and within a small team
- Ability to manage multiple issues and prioritize accordingly
- Ability and willingness to travel as required by the Company
- Excellent written and spoken communication skills for both internal and external correspondence
- Customer management and communication skills especially via telephone and email
- Analytics skills and data management
- Positive hands on attitude to getting the job done
- Willingness to do what it takes to keep customer satisfied
Working Relationships
- Local and HQ Enterprise Account Team (Commercial , Technical , Project)
- Enterprise Customers
- European Service and Administration teams
- End Customer and Third-party Partner
- Military System integrator